PPG Minutes of 15th August 2024 Meeting

 

BACK TO MAIN INDEX

 

Present:  TC Chair, AA Deputy Chair, PM, JN, JJ, CM, JR Secretary
Apologies: AC, PCW, PC, BS

Minutes from the last Meeting

Minutes - of the July meeting were approved unanimously

 

Matters Arising

  • No Matters Arising from July minutes
 

Staffing

  • As no member of Staff side were present there was no update available.
 

Complaints, Compliments and Feed

  • As no member of Staff side were present there was no update available.                                 
 

Vaccination Clinics 

  • Respiratory Syncytial Virus (RSV) vaccination clinics will possibly commence the 2nd Saturday in September.
 

Patient Survey

444 Surveys were sent out and 112 were returned. 25% completion rate.

The PPG discussed the final of the National GP Patient Survey 2024. This year’s survey is the start of a new times series in the data, so it is not possible to make comparisons with previous years.

The results are placed in three columns, Banbury Cross Health Centre, Local are (ICS) Integrated Care System and National.

In answer to the questions “Did you find it easy to get through to your GP Practice by phone?” Answers were - Very easy

Banbury Cross HC

25%

Local Area (ICS)

20%

National

50%

Do you find it easy to contact this GP practice using website?

42%

Find it easy to contact this GP Practice using the NHS App

35%

Find the reception and Admin team at this GP practice helpful?

75%

Usually get to see or speak to their preferred Healthcare Professional when they would like to?

17%

Knew what the next step would be after contacting their GP Practice?

69%

Knew what the next step would be within 2 days of contacting their GP Practice?

82%

Described their experience of contacting their GP Practice as good?

49%

In answer to the question:

“Overall how would you describe the experience of your GP Practice”?

Very good

25%

Fairly good

33%

Neither good nor poor

20%

Fairly poor

16%

Very poor

6%

 

49%

 

44%

 

83%

 

46%

 

85%

 

93%

 

69%

 

 

 

43%

 

32%

 

13%

 

7%

 

5%

 

48%

 

45%

 

88%

 

40%

 

83%

 

93%

 

67%

 

 

 

42%

 

32%

 

13%

 

7%

 

5%

 

Newsletter

  • If anyone has anything they want published in the newsletter please let AC know.
 

AOB

  • A Macmillan coffee morning will be held on Friday 27th September @ 10am ground floor reception area BCHC. 
  • JN mentioned the layout of the chairs in the 2nd floor small waiting room. Placed in rows with your back to where the Doctors call you from and the screen didn’t change? The small area felt strange and Claustrophobic.

Next Meeting: Thursday 19th September 2024 at 6pm at Education Room BCHC